The Department for Work and Pensions (DWP) has successfully halted more than £1 billion in incorrect Universal Credit payments through a strategic review initiative introduced under the Labour Party’s leadership. This effort is part of a broader mission to improve accuracy and integrity within the UK’s welfare system.
Targeted Case Review: How It Works
The Targeted Case Review team, launched in 2022, plays a critical role in identifying payment errors in Universal Credit claims. This team has reviewed over one million claims, uncovering both past miscalculations and preventing future overpayments, which ultimately helps claimants avoid debt with the DWP.
Importantly, the review team checks for both underpayments and overpayments. Although not explicitly intended to detect fraudulent behavior, any suspicion of deceit can lead to further fraud investigations.
Labour’s Commitment to Reform and Savings
Andrew Western, Labour’s Minister for Transformation, credited the success of the program to a significant increase in staff. He stated:
“This achievement would not have been possible without expanding our team. We now expect to save £13.6 billion by 2030.”
Western emphasized that the program is not only recovering overpayments but also ensuring that those underpaid receive the benefits they deserve.
DWP’s Ongoing Fight Against Fraud and Error
The pace of these reviews has accelerated sharply. In its first year, only around 25,000 cases were examined. However, following a doubling of staff, the DWP now has 5,930 employees dedicated to this initiative as of February 2025.
Since the start of the COVID-19 pandemic, over £8 billion annually has been lost due to fraud and administrative errors. The DWP revealed that in the last year alone, £8.3 billion was overpaid across various welfare programs—with an estimated 75% attributed to fraud.
Rising Concern Over Fraudulent Activity
The DWP remains vigilant about a growing trend in fraudulent behaviour and a decline in public concern over committing fraud. The department now predicts that fraud will rise at a rate of 5% per year, reinforcing the importance of continuous oversight and enforcement.
A spokesperson reiterated:
“We will not tolerate fraud, error, or waste and are dedicated to protecting taxpayers’ money so it can support vital public services.”
Conclusion
The DWP’s Targeted Case Review programme has proven to be an effective tool in safeguarding the Universal Credit system. With over £1 billion recovered and billions more in projected savings, this initiative is reinforcing public confidence in the UK’s welfare infrastructure. As staffing and detection efforts grow, the government is better positioned to ensure that support reaches the right people—and fraudsters are held accountable.
FAQs
What is the Targeted Case Review by the DWP?
The Targeted Case Review is a programme launched in 2022 aimed at identifying errors in Universal Credit payments, both overpayments and underpayments, to ensure accuracy and prevent debt.
How much has the DWP saved through the review initiative?
The DWP has intercepted over £1 billion in incorrect payments and expects to generate £13.6 billion in savings by 2030 through this programme.
Is the review process designed to catch fraud?
While not primarily created to detect fraud, the process can lead to fraud investigations if suspicious claims are identified during reviews.
How many staff are involved in the review program?
As of February 2025, the DWP’s review team includes 5,930 staff, nearly double its size compared to July the previous year.
What’s the current fraud rate in welfare payments?
In the past year, £8.3 billion was overpaid, with 75% attributed to fraud. The DWP warns that fraud is expected to rise by 5% annually.